CourseSales.com uses support tickets to keep track of requests from customers. These are managed within the software and updated by customers or support staff. The following outlines how these are used.
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No emails are sent to “Authorised By” person.
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Emails are sent when using Apply button AND Save button.
When logged in as a customer you should see these support ticket statuses:
| Status | Email sent to: |
|---|---|
| Draft | support@coursesales.com |
| Assistance requested | support@coursesales.com |
| Quote requested | support@coursesales.com |
| Quote rejected | support@coursesales.com |
| Quote accepted | support@coursesales.com |
| Paid deposit | support@coursesales.com |
| Changes requested | support@coursesales.com |
| Work accepted | support@coursesales.com |
| Complete | support@coursesales.com |
When logged in as support staff we update the tickets to the following, which send you an email in most cases:
| Status | Email sent to: |
|---|---|
| Draft | Coursesales (support) - on apply&save |
| Assistance offered | Preferred Contact - on apply&save |
| Info required | Preferred Contact - on apply&save |
| Authorisation requested | Preferred Contact - on apply&save |
| Quoted | Preferred Contact - on apply&save |
| Invoiced | Preferred Contact - on apply&save |
| Scheduled | Preferred Contact - on apply&save |
| Ready for review | Preferred Contact - on apply&save |
| Paid balance | CourseSales (support) - on apply&save |
| Complete | Preferred Contact - on apply&save |